Resident feedback and service improvement update

You Said, We Did shows how resident feedback leads to service improvements. It highlights what residents told us, the actions we took, and the positive changes made as a result, demonstrating that resident voices are important to us, heard and acted on.

We would like to thank all residents who have taken the time to share their feedback. Your insights help us improve our services, strengthen our communities, and continue to focus on the things that matter most to you.

Understanding Parking Arrangements

You said…

You wanted clearer information about parking arrangements before accepting a housing offer.

We Did...

  • We introduced a new Parking Strategy based on assessed need. Parking arrangements are now explained clearly during the housing offer process, enabling applicants to make informed decisions before accepting a home.

Improving Estate Standards

You said…

Residents raised concerns about the upkeep, cleanliness and maintenance of communal areas and shared spaces across their estates.

We Did...

  • We established the Estate Management Working Group to review resident feedback and drive improvements across our communities. The group is helping to strengthen estate management processes, improve consistency in service delivery, and support higher standards across Tuath estates.

Strengthening Estate Caretaking Services

You said…

You would like well-maintained estates and quicker responses to estate issues.

We Did...

  • We expanded our estate caretaking service, including the appointment of a Facilities Manager and additional caretakers. This has increased our on-site presence and allows for a more responsive approach to resolving estate issues, carrying out minor maintenance works, and helping to keep estates clean, safe and well maintained.